Terms & Conditions
The moment a purchase is made, be it through this website, through our WhatsApp line or by phone, the buyer is agreeing to abide by the terms and conditions outlined in this page at the time of purchase.
All purchases will be delivered freely within Singapore
Cancellation and Changes to Order by Customer
No cancellations of orders are allowed once the product has reached the customer.
Problems with Order
If any problems are faced with your order, do contact us at (e-mail) to let us know of your problem. Replacement and compensation will be made on a case-by-case basis. However, please make sure to contact us immediately when you receive your product, with a picture, as we cannot ascertain the validity of your claim if done after a length of time.
Refunds & Replacements
Due to our large volume of inquiries, please do allow us 3-5 working days to process your refund / replacement. We will always strive to maintain our great service by doing our best to do so within the same day. However, we have to ensure that no customer is left out.
2-year Warranty Conditions
Cosmo will refund buyers on their product purchases made on this website up to a 2-year period from the date of payment if all of the following conditions are met:
1. Product has not broken or undergone any damage due to negligence or mistreatment by the buyer, or from sub-optimal care of the product by the buyer
2. Buyer has taken care of the product in the following ways:
a. Product has not been exposed to temperature fluctuations, which is to be determined by Cosmo
b. Product has not been knocked, scratched or put under unnatural amounts of pressure (“unnatural” is to be defined and decided by Cosmo)
c. Product has not undergone harmful amounts of physical stress or damage (to be determined and decided by Cosmo)
3. The product shows abnormal levels of wear, tear and distress for its length of use (which is to be determined and decided by Cosmo during inspection)
4. If all of the conditions mentioned in 2 are met, there is no evidence that the conditions in (2) have not been followed, and the product damage can be proven to be due to a manufacturing defect, then the buyer will be entitled to a repair or replacement as decided by Cosmo on a case by case basis
5. Cosmo will always have full authority to decide if a buyer qualifies for warranty or not
30 Day Trial
Within 30 days of purchase, if for whatever reason you are not completely satisfied with your Cosmo Water Dispenser, let us know by sending an email to firstname.lastname@example.org and we’ll arrange for your water dispenser to be picked up from your residence. Once we have collected it and assessed the water dispenser to our satisfaction, your total payment will be refunded.
- To be eligible for a return, you must be a full-paying customer and have been using the water dispenser for 14 days. It takes 1-2 weeks for your body to show the benefits of alkaline water
- If the water dispenser was not purchased from Cosmo Water Dispenser, it is not eligible for a return or a refund.
- To make a return request, send an email with your order number and reason for returning to email@example.com.
- To complete your return request, we require a receipt or proof of purchase and for you to be available for the scheduled pickup time.
- If you are not reachable or do not respond to our attempts to contact you with regards to your return request after the 30 days trial period, you are no longer eligible for a return.
- The 30-day trial is limited to one per household and cannot be used to exchange for a different model or colour. You are not eligible for a return if you have ordered the wrong model or colour, want to model or colour, upgrade or downgrade.
- If the water dispenser has been damaged or stained, you will not be granted a return or refund. The returned water dispenser must be in good condition, even though it will not be resold.
- The water dispenser must be wrapped up securely using its original plastic (or any other plastic that can serve the same purpose) in order to avoid the product from getting dirty or damaged during transportation. Failing this, Cosmo Water Dispenser will charge $100 as a compensation fee (for cleaning and repairs purposes) which will be deducted promptly from the refund amount.
- Pick up address must be the same as delivery address and return is only valid in territories where Cosmo Water Dispenser sells and ships.
- If you pre-order a product due to an out-of-stock at the moment of the purchase, the 30 days count will start from shipping date.
Refunds: We will refund your money after we have received the water dispenser back at one of our warehouses. The refund will be sent back to the card or the account that you have used to purchase it.
Cancellation of Order by Cosmo
Cosmo reserves the right to cancel any order by giving advance notice. A full refund will be provided in such cases.