Frequently Asked Questions

Deposits & Payments

How can i choose deposit payment?

Simply select "Deposit" option at the shop page and add to cart. Proceed to make payment at the checkout page.

When will i make the balance payment?

After the installation done by our professionals, you can make the remaining payment through a payment link via email.

What payment methods do you accept?

We accept credit/debit cards payments via Visa/Master card.

Delivery and Installation

Do you charge delivery and installation fees?

We provide FREE delivery and installation services islandwide. Our installers partner will contact to finalize the date of delivery and installation.

How long will it take for me to recieve my order?

We deliver and install within 3 days! Kindly select your preferred installation date at the checkout page.

How is the Filtered Water Dispenser installed?

The unit will be connected to your water source via an adaptor and soft plumbing. Our professionals will advise you further on the installation day.

Will there be Drilling involved?

If there is no clear access to the water point from where you would like to position your water dispenser, some drilling will be needed. Our installer will advise you further on the installation day.

Do I need to be home during the installation?

Yes, kindly make sure someone is home to confirm with our installers in person to install the water dispenser at your desired location.

Can i change my installation appointment?

You can email in your request to [email protected] For immediate response, please contact us directly at +65 6864-9634 

Are there additional charges on the installation day?

No there isn't.

In the event that the distance between your water source and desired location to install the water dispenser is more than 2.5 meters, there will be an additional $20 for every 2.5 meters needed.

Product Infomation

Why does tap water need to be filtered?

Although tap water in Singapore is considered safe for drinking, there are several contaminants which are not removed. With Cosmo's 6 Step Purification Care Process, rest assured as you consume only the cleanest water for better health benefits.

What is the product dimensions?

Product Size: 418mm (L) x 185mm (W) x 394mm (H) (same for Cosmo Quantum UV and Cosmo Quantum SS)

Weight:

  • Cosmo Quantum UV: 10.6kg
  • Cosmo Quantum SS: 10.5kg
Can it dispense hot and cold water?

Yes, our two Cosmo Quantum models dispense hot and cold water instantly. Designed to be a tankless dispenser, it prevents possible growth of micro organisms within the unit.

Customizable Temperature Settings:

Cosmo Quantum UV: Cold 3ºC -10ºC | Lukewarm 30ºC - 45 ºC | Hot Water 40ºC -94ºC | Extra Hot Water 85ºC -96ºC

Cosmo Quantum SS: Cold 1ºC -10ºC | Lukewarm 30ºC - 45 ºC | Hot Water 40ºC -94ºC | Extra Hot Water 85ºC -96ºC

Mixed Ambient Water Range: 30-45°C

How can i register for the 2 years warranty?

The Cosmo Quantum Water Dispenser is an exclusive product, you do not need to register for warranty. The proof of purchase (invoice via email) will be needed should you need to claim for warranty in the future.

Showroom Information

Where is your showroom location?

Ravago
36 Kaki Bukit Place
#01-01
Singapore 416214

What are the opening hours?

Monday to Sunday: 11am – 5pm
Closed on Public Holidays

DIY Easy Filter Replacement + Filter Change Indicator

How long can each filter last?

Service Life: 5000 Litres | Approx. 9 to 12 months (Depending on usage)
Note: Both filters need to be changed together.

How do i know when to change the filters?

Cosmo Quantum features a filter change indicator function. You can easily be updated when it is time to change your purifier’s filter.

Can i change the filter myself?

Yes! You can replace the filter in just 3 seconds. Simply remove the cover, twist the filter and replace with the new filter.

Twist&Turn Motion™ Design

Replace your filters effortlessly with our German engineered Twist&Turn Motion™ design. Change your filters in just 3 seconds with ease.

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