Frequently Asked Questions

Deposits & Payments

How can i choose deposit payment?

Simply select “Deposit” option at the shop page and add to cart. Proceed to make payment at the checkout page.

When will i make the balance payment?

After the installation done by our professionals, you can make the remaining payment through a payment link via email.

What payment methods do you accept?

We accept credit/debit cards payments via Visa/Master card.

Delivery and Installation

Do you charge delivery and installation fees?

We provide FREE delivery and installation services islandwide. Simply choose your preferred date upon checkout and our customer service personnel will reach out to you with a scheduled timeslot.

How long will it take for me to recieve my order?

We deliver and install within 3 days! Kindly select your preferred installation date at the checkout page.

How is the Filtered Water Dispenser installed?

The unit will be connected to your water source via an adaptor and soft plumbing. Our professionals will advise you further on the installation day.

Can i change my installation appointment?

You can email in your request to For immediate response, please contact us directly at +65 9172 4650.

Product Infomation

Why does tap water need to be filtered?

Although tap water in Singapore is considered safe for drinking, there are several contaminants which are not removed. With Cosmo’s 6 Step Purification Care Process, rest assured as you consume only the cleanest water for better health benefits.

What is the product dimensions?

Product Size: 445mm (L) x 185mm (W) x 394mm (H)

Weight: 11.5 KG

Can it dispense hot and cold water?

Yes, our Cosmo Quantum dispense hot and cold water instantly. Designed to be a tankless dispenser, it prevents possible growth of micro organisms within the unit.

Customizable Temperature Settings:

Cold Water Range: 5-10°C
Hot Water Range: 89-94°C
Extra Hot Water Range: 94-97°C

Mixed Ambient Water Range: 30-45°C

How can i register for the 2 years warranty?

The Cosmo Quantum Water Dispenser is an exclusive product, you do not need to register for warranty. The proof of purchase (invoice via email) will be needed should you need to claim for warranty in the future.

Showroom Information

Where is your showroom location?

Mactech Building
2 Kallang Pudding Road
#02-04 Singapore 349307

What are the opening hours?

Monday to Sunday: 11am – 5pm
Closed on Public Holidays

contact & support

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